Shipping Policy

 

Order Processing

All orders are processed and dispatched within 1-2 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day. Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Times

We ship internationally. Estimated delivery times after dispatch:

Please note: delivery estimates are provided by our shipping carriers and are not guaranteed. Delays can occasionally occur due to customs processing, local courier delays, weather, or high-demand periods (e.g., holidays).

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

Shipping Delays

While we work hard to ensure timely delivery, [Novaes] is not responsible for delays caused by the shipping carrier, customs, or circumstances beyond our control. If your order is significantly delayed beyond the estimated delivery window, please contact us and we'll help track it down.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.

Lost or Missing Packages

If tracking shows your order as delivered but you haven't received it, please check with neighbors/household members and your local post office first, then contact us at [support email] so we can investigate.